2025-11-04 - EMEA - AuthPoint User administration Issues

We are no longer experiencing delays, and the user administration service is functioning as expected. All systems are currently operating normally. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.

Our user administration service is currently operating as expected. We are actively monitoring system performance to ensure continued stability. Some customers may still experience minor delays during certain operations. We'll post our next update in 30m, if not sooner.

A fix has been successfully implemented, and we are no longer experiencing issues with user administration in WGC Directory and Domain Services. Some operations may still experience minor delays until full recovery is achieved.
We are actively monitoring the system to ensure continued stability and will provide another update within the next 30 minutes. We sincerely apologize for the inconvenience this incident may have caused.

Our teams have identified the issue when creating users and groups in WGC Directory and Domain Services. A fix is being applied to restore normal operations. We apologize again for the impact this event has caused. We'll post our next update in 1h, if not sooner.

Teams engaged in the investigation continue working on the issue affecting user association with groups in the EMEA region. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

We continue to work on the issue affecting user association with groups in the EMEA region. The issue is still under investigation, we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

We are currently investigating an issue affecting operators in the EMEA region who are unable to associate users with groups. Further updates will be provided within the next 30 minutes or sooner.