2025-12-02 - EMEA - WatchGuard Cloud Visibility issues in Device Monitor page

We are no longer experiencing issues on the Device Monitor page and this incident is now resolved. The service is operating normally at this time.

Our systems show issues on the Device Monitor page are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

We have implemented mitigation steps, though some customers may still experience intermittent issues as the process continues. Thank you for your continued patience. We will post our next update in approximately 8 hours

Our team is continuing to work diligently to resolve the issue. Some customers may still experience intermittent problems. We appreciate your patience and will provide another update within 4 hours, or sooner if new information becomes available.

We have implemented mitigation steps. Some customers may still experience intermittent issues during this process. Thank you for your continued patience. We'll post our next update at 18:00 UTC, if not sooner.

Our team continues working to fully resolve this issue. Some customers may still experience intermittent problems on the Device Monitor page. We appreciate your patience. We'll post our next update in 4 hours, if not sooner.

Our team continues to work hard on this issue, some customers can still experience problems intermittently. We'll post our next update in 4hours, if not sooner.

We are still working hard to resolve this event. We’ll post our next update if we have any new information. Thank you for your continued patience!

The teams has identified the issue and at the present time some customers can still experience the issue intermittently. Our team is working on mitigating actions. We apologize for the impact this event has caused. We'll post our next update in 4 hours, if not sooner.

A fix for the ongoing issue has been implemented. Recovery is in progress and may take some time to complete. Some customers may continue to experience intermittent problems during this period. We appreciate your patience and will post our next update in 2 hours, if not sooner.

Our team continue working hard on this issue, some customers can still experience problems intermittently. We'll post our next update in 2 hour, if not sooner.

The teams has identified the issue and at the present time some customers can still experience the issue intermittently. Our team is working on mitigating actions. We apologize for the impact this event has caused. We'll post our next update in 2 hour, if not sooner.

We're still investigating the issues on the Devices Monitor page. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

We are currently investigating reports of issues on the Devices Monitor page, where information may not appear or may load slowly.
Once we have determined the impact and scope of these issues, we will provide the next update within 30 minutes, or sooner if possible.