Outage in WatchGuard
2026-01-20 - GLOBAL - Issues with New Product Activations
Resolved MinorIncident Report
We're investigating issues with new product activation showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 01/20/2026 10:32AM
This incident has been resolved and the service is operating normally at this time. The issue was caused by problems with our third-party provider. Again, we apologize for any impact this may have had on you or your customers.
MONITORING
10 days ago - at 01/20/2026 10:04AM
We are no longer experiencing issues with product activation in WatchGuard Cloud, we continue monitoring the performance of the activation services. We remain engaged and continue to investigate this issue. We'll post our next update in 30 minutes, if not sooner.
IDENTIFIED
10 days ago - at 01/20/2026 09:50AM
We continue to work on the issues with product activation and have identified the issue, related to a 3rd party provider. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
INVESTIGATING
10 days ago - at 01/20/2026 09:36AM
We're investigating issues with new product activation showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
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