Outage in WatchGuard
2026-03-04 - AMER - ThreatSync and MDR Ingestion Delay
Resolved MinorIncident Report
Summary AI Generated
WatchGuard experienced delays in ThreatSync data ingestion that also impacted MDR (Managed Detection and Response) services, affecting data from Firebox, AuthPoint, and NDR sources. The incident affected the AMER region's Incident Persistence component for 12.5 hours. The issue was identified and resolved, with systems returning to normal operation after a monitoring period.
We are experiencing an issue causing delays in ThreatSync ingestion, which is also impacting MDR ingestion. MDR relies on ThreatSync for the following data sources:
- Firebox
- AuthPoint
- NDR
We'll post our next update within an hour.
- Firebox
- AuthPoint
- NDR
We'll post our next update within an hour.
Components affected
WatchGuard Incident Persistence:::AMERNeed to monitor WatchGuard outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 03/05/2026 06:22AM
We are no longer experiencing alerts on ThreatSync/MDR ingestion services and this incident is now resolved. The systems are operating normally at this time.
MONITORING
10 days ago - at 03/05/2026 04:00AM
We continue to monitor our systems as they recover. We will post our next update within four hours.
MONITORING
10 days ago - at 03/05/2026 01:13AM
We continue to monitor our systems as they recover. We will post our next update within three hours.
MONITORING
10 days ago - at 03/04/2026 10:31PM
We have resolved the issue and are now monitoring our systems as they return to normal operation. We will post our next update within three hours.
IDENTIFIED
10 days ago - at 03/04/2026 09:57PM
We are still working hard to resolve the issue. We will post our next update within three hours.
IDENTIFIED
10 days ago - at 03/04/2026 07:50PM
We are still working hard to resolve the issue. We will post our next update within two hours.
IDENTIFIED
11 days ago - at 03/04/2026 06:51PM
We have identified the issue and are working to resolve it. We will post out next update within an hour.
INVESTIGATING
11 days ago - at 03/04/2026 05:53PM
We are experiencing an issue causing delays in ThreatSync ingestion, which is also impacting MDR ingestion. MDR relies on ThreatSync for the following data sources:
- Firebox
- AuthPoint
- NDR
We'll post our next update within an hour.
Latest WatchGuard outages
2026-03-05 - GLOBAL - Issue with Signature Services - 9 days ago
2026-03-05 - AMER - ThreatSync and MDR Ingestion Delay - 10 days ago
2026-02-13 - GLOBAL- Login Issues for SAML SSO Users - 30 days ago
2026-02-11 - GLOBAL - Activation Issues - about 1 month ago
2026-02-07 - AMER - WatchGuard Endpoint Security Dashboard Issue - about 1 month ago
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