Outage in WatchGuard

2026-03-26 - GLOBAL - AuthPoint Authentication Errors

Resolved Major

March 26, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

WatchGuard's AuthPoint service experienced authentication errors affecting ADFS and RADIUS components across all regions (AMER, EMEA, APAC) for 1.8 hours. The issue prevented users from authenticating through these services globally. The problem was identified, a fix was implemented and monitored, and normal operations were restored.

We are currently investigating AuthPoint authentication errors for ADFS and Radius. We will post our next update within 30 minutes.

Components affected

WatchGuard ADFS:::EMEA WatchGuard ADFS:::AMER WatchGuard ADFS:::APAC WatchGuard RADIUS:::APAC WatchGuard RADIUS:::AMER WatchGuard RADIUS:::EMEA

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/26/2026 08:22PM

This is now resolved.

MONITORING 4 days ago - at 03/26/2026 08:06PM

We have implemented a fix and will be monitoring our systems as they return to normal operations. We will post our next update within 30 minutes.

MONITORING 4 days ago - at 03/26/2026 07:41PM

We are still working to restore normal operations, and will post our next update within 30 minutes.

IDENTIFIED 4 days ago - at 03/26/2026 07:11PM

We are still working to restore normal operations, and will post our next update within 30 minutes.

IDENTIFIED 4 days ago - at 03/26/2026 06:41PM

We have identified the issue and are working towards resolving it. We will post our next update within 30 minutes.

INVESTIGATING 4 days ago - at 03/26/2026 06:38PM

We are currently investigating AuthPoint authentication errors for ADFS and Radius. We will post our next update within 30 minutes.

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