2026-03-31 - GLOBAL- Login Issues for SAML SSO Users

We are no longer experiencing issues with the SAML SSO login flow and this incident is now resolved. The service is operating normally at this time. We apologize for the inconveniences and any impact this issue may have had on you or your customers.

Our team has implemented a fix, and SAML SSO login to the Web UI is now functioning normally. We are continuing to monitor the system to ensure stability.


While most SSO integrations will continue to work without any changes. We recommend updating your WatchGuard SAML metadata configuration in your Identity Provider (IdP) to ensure uninterrupted SSO login access. Please update the SAML metadata configuration at your end as configured during your initial SSO setup, by referring to the relevant integration guide for your IdP.



WatchGuard Account SSO Integration with AuthPoint

WatchGuard Account SSO Integration with Microsoft Entra ID

WatchGuard Account SSO Integration with Auth0

WatchGuard Account SSO Integration with Duo and Active Directory

WatchGuard Account SSO Integration with Okta



We'll post our next update in 30 minutes, if not sooner.

Our teams have identified the issue and continue working to restore normal operations. We apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.

We continue to work on the issue affecting logins through the SAML SSO login flow. We'll post our next update in 1h, if not sooner. Thanks for your patience.

We are currently investigating reports of users experiencing issues when attempting to sign in to their WatchGuard accounts through the SAML SSO login flow. As a workaround, users can log in using their WatchGuard credentials until the issue is resolved. We'll post our next update in 1h, if not sooner.