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Outage in WatchGuard

2026-04-02 - EMEA - DNSWatch resolution is not working

Resolved Major
April 02, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

WatchGuard's DNSWatch service experienced a major outage in the EMEA region for 3.8 hours, with DNS resolution not working properly. The service suffered intermittent issues even after initial signs of recovery, requiring additional troubleshooting by engineering teams. The incident was fully resolved with DNSWatch returning to normal operations across the affected region.

We're investigating alerts on DNSWatch service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/02/2026 12:42PM

We are no longer experiencing reports of errors affecting the DNSWatch service and this incident is now resolved. The service is operating normally at this time.

MONITORING 1 day ago - at 04/02/2026 11:13AM

The DNSWatch service remains stable, and no new alerts have been observed since the last update. We will continue to monitor closely to ensure stability is maintained across the EMEA region. Our next update will be shared in 90 minutes, or sooner if there are any changes.

MONITORING 1 day ago - at 04/02/2026 10:45AM

Our systems show alerts on the DNSWatch service are returning to normal and we're monitoring to ensure system stability across the EMEA region. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 1 day ago - at 04/02/2026 09:41AM

While some DNSWatch alerts showed signs of recovery, we are still observing intermittent issues affecting the service.

Our teams have identified additional factors contributing to the alerts and continue working to restore full stability.



We will provide another update in 60 minutes, or sooner if available.

MONITORING 1 day ago - at 04/02/2026 09:18AM

Our systems show alerts on DNSWatch service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 1 day ago - at 04/02/2026 09:10AM

We continue to work on alerts on DNSWatch service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 1 day ago - at 04/02/2026 08:59AM

We're investigating alerts on DNSWatch service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

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