Outage in WatchGuard
2026-07-02 - GLOBAL - ThreatSync is not generating new incidents in all three regions
Resolved MinorIncident Report
Summary AI Generated
WatchGuard's ThreatSync service failed to generate new incidents across all three global regions (AMER, EMEA, APAC), affecting both event collection and incident persistence components. The outage lasted approximately 2.1 hours before engineers identified and resolved the underlying issue. Service was fully restored and confirmed operating normally by July 2, 2026 at 15:12 UTC.
We're investigating alerts on ThreatSync incident service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Components affected
WatchGuard Event Collection:::EMEA WatchGuard Event Collection:::APAC WatchGuard Incident Persistence:::EMEA WatchGuard Event Collection:::AMER WatchGuard Incident Persistence:::AMER WatchGuard Incident Persistence:::APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 07/02/2026 03:12PM
We are no longer experiencing alerts on ThreatSync incidents service and this incident is now resolved. The service is operating normally at this time.
MONITORING
28 days ago - at 07/02/2026 02:49PM
Our systems show alerts on ThreatSync incidents service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
IDENTIFIED
28 days ago - at 07/02/2026 02:18PM
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
IDENTIFIED
28 days ago - at 07/02/2026 01:23PM
We continue to work on ThreatSync incidents service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
INVESTIGATING
28 days ago - at 07/02/2026 01:12PM
We're investigating alerts on ThreatSync incident service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
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