Outage in WatchGuard
2026-11-06 - AMER - Report data unavailable
Resolved MinorIncident Report
Summary AI Generated
**WatchGuard – AMER Report Data Unavailable (2026-11-06)** Starting at approximately 10:30 PM UTC, Firebox report generation services stopped processing data in the Americas region, rendering report data unavailable from that point forward. The issue lasted roughly 1.1 hours before services recovered and began catching up on missed data processing. The incident was fully resolved by 01:14 UTC on November 7, with all affected components restored to normal operation.
At approximately 10:30 PM UTC, the services responsible for generating Firebox reports have stopped processing data in the Americas region. As a result, data in Firebox reports is unavailable from 10:30 PM UTC forward. Data from before 11:30 PM UTC is unaffected. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 3 hours, if not sooner.
Components affected
WatchGuard Dashboards and Reports:::AMERTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/07/2026 01:14AM
The services responsible for generating Firebox reports have fully recovered and this incident is now resolved. We apologize for any impact this may have had on you or your customers.
MONITORING
6 days ago - at 11/07/2026 12:31AM
The services responsible for generating Firebox reports have recovered and are now operational. Our team is actively monitoring the service health as it catches up on processing the missing report data. While the services are catching up, customers may notice missing data in their Firebox reports.
We'll post our next update in 3 hours, if not sooner.
INVESTIGATING
6 days ago - at 11/07/2026 12:09AM
At approximately 10:30 PM UTC, the services responsible for generating Firebox reports have stopped processing data in the Americas region. As a result, data in Firebox reports is unavailable from 10:30 PM UTC forward. Data from before 11:30 PM UTC is unaffected. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 3 hours, if not sooner.
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