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Outage in WatchGuard

2026-11-13- EMEA - WatchGuard Cloud Visibility Dashboards and Reports issues.

Resolved Minor
November 13, 2026 - Started about 14 hours ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

**WatchGuard Cloud – EMEA Visibility Dashboards & Reports Outage (November 13–14, 2026)** A minor incident lasting approximately 10.4 hours disrupted access to WatchGuard Cloud Visibility Dashboards, Reports, and device status pages for EMEA customers. Users experienced unexpected errors when attempting to view dashboards and reports throughout the event. A permanent fix was implemented by 01:30 UTC on November 14, with the incident fully resolved and service confirmed normal by 02:18 UTC.

We have identified an issue affecting the Visibility Dashboards and Reports component and are actively working on mitigation measures. Customers may experience issues accessing dashboards and reports. We will provide our next update in 1 hour, or sooner if significant progress is made.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 11/14/2026 02:18AM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING about 5 hours ago - at 11/14/2026 01:30AM

The permanent fix has been successfully implemented. Our teams are continuing to monitor the service to ensure system stability. We'll post our next update in 1 hour, if not sooner.

IDENTIFIED about 7 hours ago - at 11/13/2026 11:19PM

We are still working hard to implement a permanent fix for the issue affecting the Visibility Dashboards and Reports service and prevent it from recurring. Our teams remain focused on resolving the issue and ensuring continued service stability. We appreciate your continued patience and understanding. We'll post our next update in 2 hours, if not sooner.

IDENTIFIED about 9 hours ago - at 11/13/2026 09:20PM

Our teams continue to work on a permanent fix to prevent the issue affecting the Visibility Dashboards and Reports service from recurring. We remain focused on resolving the issue and ensuring continued service stability. We appreciate your continued patience and understanding. We'll post our next update in 2 hours, if not sooner.

IDENTIFIED about 11 hours ago - at 11/13/2026 07:08PM

We continue to work on implementing a permanent fix to prevent the issue affecting the Visibility Dashboards and Reports service from recurring. The service remains under monitoring to ensure continued stability. We'll post our next update in 2 hours, if not sooner. Thank you for your continued patience and understanding.

IDENTIFIED about 12 hours ago - at 11/13/2026 06:05PM

Our systems indicate that error rates are returning to normal, and customers should begin to see improvements when accessing dashboards, reports, and device status pages. We are continuing to monitor the service to ensure stability and are working on a permanent fix to prevent recurrence. We apologize for any impact this may have had on you or your customers and appreciate your patience. We'll post our next update in 1 hour, if not sooner.

IDENTIFIED about 13 hours ago - at 11/13/2026 05:02PM

We continue to work on resolving the issue affecting the Visibility Dashboards and Reports service. Customers may experience unexpected errors when viewing dashboards, reports, or device status pages. Our teams are actively working to restore normal operations and we apologize for the impact this issue has caused. We'll post our next update in 1 hour, if not sooner.

IDENTIFIED about 14 hours ago - at 11/13/2026 03:57PM

We have identified an issue affecting the Visibility Dashboards and Reports component and are actively working on mitigation measures. Customers may experience issues accessing dashboards and reports. We will provide our next update in 1 hour, or sooner if significant progress is made.

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