Outage in Webex by Cisco

Webex Control Hub: Some Administrators of Orgs hosted in EU region may not be able to login

Resolved Minor

May 22, 2025 - Started 12 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue which is causing Webex Control Hub login failure for some Administrators of Orgs hosted in EU region. Issue is exclusive to Orgs with MFA (multi-factor authentication) integration enabled with SSO in Webex Control Hub. As a work around MFA can be disabled. We are working towards restoring the services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex Control Hub

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Latest Updates ( sorted recent to last )

MONITORING 12 months ago - at 05/22/2025 12:18PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 12 months ago - at 05/22/2025 11:21AM

Engineering identified the issue and is currently deploying a fix to restore services.

We appreciate your patience while we work to address this service incident

INVESTIGATING 12 months ago - at 05/22/2025 11:13AM

Engineering is investigating an issue which is causing Webex Control Hub login failure for some Administrators of Orgs hosted in EU region. Issue is exclusive to Orgs with MFA (multi-factor authentication) integration enabled with SSO in Webex Control Hub. As a work around MFA can be disabled.

We are working towards restoring the services and apologize for the inconvenience this may cause.

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