Outage in Webex by Cisco

Webex Control Hub: Some Administrators of Orgs hosted in EU region may not be able to login

Resolved Minor
May 22, 2025 - Started about 1 month ago - Lasted about 1 hour

Need to monitor Webex by Cisco outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Webex by Cisco, and never miss an outage again.
Start Free Trial

Outage Details

Engineering is investigating an issue which is causing Webex Control Hub login failure for some Administrators of Orgs hosted in EU region. Issue is exclusive to Orgs with MFA (multi-factor authentication) integration enabled with SSO in Webex Control Hub. As a work around MFA can be disabled. We are working towards restoring the services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Control Hub
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 05/22/2025 12:18PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 1 month ago - at 05/22/2025 11:21AM

Engineering identified the issue and is currently deploying a fix to restore services.

We appreciate your patience while we work to address this service incident

INVESTIGATING about 1 month ago - at 05/22/2025 11:13AM

Engineering is investigating an issue which is causing Webex Control Hub login failure for some Administrators of Orgs hosted in EU region. Issue is exclusive to Orgs with MFA (multi-factor authentication) integration enabled with SSO in Webex Control Hub. As a work around MFA can be disabled.

We are working towards restoring the services and apologize for the inconvenience this may cause.

Latest Webex by Cisco outages

Webex Calling: Administrators may experience failures with some provisioning tasks - 5 days ago
Webex Calling: Some users in the EU region are unable to login to Cloud phone services in Webex App - 7 days ago
Webex Meetings: SIP (on-prem) devices unable to join Webex Meetings in APAC region - 12 days ago
Webex Meetings: Multiple service degradation for users in the US region - 14 days ago
Webex Calling: Some Webex Calling PSTN users in EU region are not able to make outbound calls - 15 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook