Outage in Webex by Cisco
Cisco BroadCloud: Customers are unable to load Calling Analytics within the Rialto portal
Resolved Minor
May 12, 2026 - Started 8 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
Cisco BroadCloud customers were unable to load Calling Analytics within the Rialto portal, with the issue initially affecting the US region and later expanding to impact all regions globally. The service disruption lasted 14 hours while engineering worked on mitigation activities and log reprocessing. Engineering completed the restoration and continued monitoring to ensure service stability.
Engineering is investigating an issue where some customers are unable to load Calling Analytics within the Rialto portal. This issue is impacting customers in the US region.
We are working to restore the service and apologize for any inconvenience caused.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 05/13/2026 04:55AM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
8 days ago - at 05/12/2026 09:42PM
Engineering has completed mitigation activities and is currently re-processing logs in the AU, EU, and US regions. We expect log availability for customers in approximately 6 hours. Updates will be provided as soon as new information becomes available.
Thank you for your continued patience as we address this service incident.
IDENTIFIED
8 days ago - at 05/12/2026 07:09PM
Engineering is working toward service restoration. We have identified that all regions are impacted by this issue. We will continue to provide updates as they become available.
Thank you for your patience as we address this service incident.
IDENTIFIED
8 days ago - at 05/12/2026 05:54PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
8 days ago - at 05/12/2026 05:39PM
Engineering is investigating an issue where some customers are unable to load Calling Analytics within the Rialto portal. This issue is impacting customers in the US region.
We are working to restore the service and apologize for any inconvenience caused.
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