Outage in Webex by Cisco

Webex Calling: Administrators may experience delays retrieving CDR via API

Resolved Minor

May 27, 2025 - Started 12 months ago - Lasted about 7 hours

Incident Report

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. There is no impact to the CDR for Orgs hosted in the EU region. We are working towards restoring services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 12 months ago - at 05/27/2025 09:01PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 12 months ago - at 05/27/2025 03:41PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 12 months ago - at 05/27/2025 02:59PM

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. There is no impact to the CDR for Orgs hosted in the EU region.

We are working towards restoring services and apologize for the inconvenience this may cause.

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