Outage in Webex by Cisco

Webex Calling: Administrators may experience delays retrieving CDR via API

Resolved Minor
May 28, 2025 - Started 5 months ago - Lasted 12 minutes

Incident Report

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. This is exclusive for Orgs hosted in the EU region
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING 5 months ago - at 05/28/2025 09:07AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability

IDENTIFIED 5 months ago - at 05/28/2025 09:04AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 months ago - at 05/28/2025 09:02AM

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. This is exclusive for Orgs hosted in the EU region

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