Webex Services: Multiple service failures routing through CCAI

The impact on Webex services has been mitigated, and services have now been restored.

We will continue to monitor the situation to ensure service stability.

Engineering continues to work towards full service restoration. Webex Assistant services have recovered. We will provide additional updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and services are beginning to recover.

We will continue to provide updates as they become available.

Engineering is investigating an issue impacting multiple services routing through CCAI. Users utilizing CCAI may experience failures when making calls and using Webex Assistant.

Specific features such as speech detection and call prompts, IVR, or anything specific on this flow would be impacted.

We are working to restore services and apologize for the inconvenience this may cause.