Outage in Webex by Cisco
Webex Services: Multiple service failures routing through CCAI
Resolved Minor
June 12, 2025 - Started 11 days ago
- Lasted about 2 hours
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Outage Details
Engineering is investigating an issue impacting multiple services routing through CCAI. Users utilizing CCAI may experience failures when making calls and using Webex Assistant.
Specific features such as speech detection and call prompts, IVR, or anything specific on this flow would be impacted.
We are working to restore services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center Webex by Cisco Webex App Webex by Cisco Webex MeetingsLatest Updates ( sorted recent to last )
MONITORING
11 days ago - at 06/12/2025 09:16PM
The impact on Webex services has been mitigated, and services have now been restored.
We will continue to monitor the situation to ensure service stability.
IDENTIFIED
11 days ago - at 06/12/2025 09:03PM
Engineering continues to work towards full service restoration. Webex Assistant services have recovered. We will provide additional updates as they become available.
Thank you for your continued patience as we address this service incident.
IDENTIFIED
11 days ago - at 06/12/2025 08:01PM
Engineering has identified the issue and services are beginning to recover.
We will continue to provide updates as they become available.
INVESTIGATING
11 days ago - at 06/12/2025 07:49PM
Engineering is investigating an issue impacting multiple services routing through CCAI. Users utilizing CCAI may experience failures when making calls and using Webex Assistant.
Specific features such as speech detection and call prompts, IVR, or anything specific on this flow would be impacted.
We are working to restore services and apologize for the inconvenience this may cause.
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