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Outage in Webex by Cisco

Webex Meetings: Some users may experience degraded media quality and split meeting condition

Resolved Minor
July 03, 2025 - Started 11 months ago - Lasted 4 minutes

Incident Report

Engineering is investigating an issue impacting Webex meetings services hosted in Singapore datacenter. Some users may experience degraded audio and video quality in their meeting. Some users may experience brief cascade link delays or failures, creating a split-meeting condition between endpoints and Webex Meetings clients. Additionally, a small subset of users may experience auto reconnection while services auto failover to secondary system. This issue is exclusive to users connected to the Singapore datacenter. We are working towards restoring the services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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INVESTIGATING 11 months ago - at 07/03/2025 08:30AM

Engineering is investigating an issue impacting Webex meetings services hosted in Singapore datacenter. Some users may experience degraded audio and video quality in their meeting. Some users may experience brief cascade link delays or failures, creating a split-meeting condition between endpoints and Webex Meetings clients. Additionally, a small subset of users may experience auto reconnection while services auto failover to secondary system. This issue is exclusive to users connected to the Singapore datacenter.

We are working towards restoring the services and apologize for the inconvenience this may cause.

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