Webex Contact Center Enterprise: Agents in the US region may encounter intermittent failures with Finesse services

Engineering has completed mitigation activities. Services are now operational. We will monitor to ensure service stability and provide additional updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering has completed mitigation activities. The majority of services have been restored and are operational. We will monitor to ensure service stability and provide additional updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering deployed a fix and services are starting to show signs of recovery. We are still monitoring some level of impact, but we are working towards full restoration.

We appreciate your patience while we address this service incident.

Engineering continues to implement mitigation tactics to restore the Webex CCE Finesse services.

All hands are on deck to restore services and we apologize for the inconvenience this may cause.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue impacting agents utilizing Webex CCE Finesse services. Affected users may encounter disconnects from Finesse services, causing users to be unable to take calls or perform dial outs.

We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.