Webex Calling for Carrier: Administrators in the US region are unable to perform user management and provisioning tasks

Engineering has completed remediation activities, and services are now restored.

We will continue to monitor to ensure service stability.

Upon further investigation engineering identified that Rialto portal and Webex Calling provisioning are also impacted.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

Engineering is investigating an issue impacting user management and provisioning tasks for Webex Calling for Carrier. Webex Calling for Carrier administrators may experience failures with performing provisioning tasks. This issue is exclusive to some Orgs hosted in the US region.
Additionally, users may experience failures with utilizing Cscan service (https://cscan.webex.com/) when choosing Chicago under US region.

We are working towards restoring services and apologize for the inconvenience this may cause.