Outage in Webex by Cisco
Webex Calling: Users in the US region utilizing PSTN for audio may experience intermittent disconnections
Resolved Minor
August 04, 2025 - Started 2 days ago
- Lasted about 3 hours
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Outage Details
Engineering is investigating an issue that may cause a small subset Webex Calling users in the US region using PSTN to experience intermittent inbound and outbound call failures. The issue is intermittent and retries may work. Impact to emergency services may also experience disruptions.
We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex CallingLatest Updates ( sorted recent to last )
MONITORING
2 days ago - at 08/04/2025 04:34AM
Engineering has completed mitigation activities. Services are now operational. We will monitor to ensure service stability.
IDENTIFIED
2 days ago - at 08/04/2025 04:03AM
Upon further investigation engineering has confirmed that the outbound calls to Emergency 911 services is not impacted. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
IDENTIFIED
2 days ago - at 08/04/2025 02:38AM
Engineering has identified the issue and working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
2 days ago - at 08/04/2025 02:33AM
Engineering is investigating an issue that may cause a small subset Webex Calling users in the US region using PSTN to experience intermittent inbound and outbound call failures. The issue is intermittent and retries may work. Impact to emergency services may also experience disruptions.
We are working towards service restoration and apologize for any inconvenience this may cause.
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