Webex App: Some newly created users are prompted for self sign-up code when attempting to login to Webex app

Engineering has completed remediation activities and service is now restored.

We will continue to monitor to ensure service stability.

Engineering continues to work diligently to restore services.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

Engineering is investigating an issue causing Webex App login failures for newly created users. Some of these users, when attempting to log in to the Webex App desktop and/or mobile client, are prompted for a self sign-up code. Since this code is not being sent, they are unable to log in. As a workaround, users can log in to the Webex web app at web.webex.com, as the web app is not affected by this issue.

We are working towards restoring the services and apologize for the inconvenience this may cause.