Webex Calling: Call Queue overflow is not working

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has finished deploying the fix to the AU and Japan regions. We will provide further updates as they become available.

We appreciate your patience while we address this service incident.

In addition to the previously mentioned impacted regions, it was determined that this issue is affecting Call Queue overflow in all regions. Engineering has identified the issue and is deploying a fix patch to address it. The fix has already been applied to Canada, USA, UK, EUN, and EU regions. The same will be completed for the remaining regions within the next 24 hours. We will provide further updates as they become available.

We appreciate your patience while we address this service incident.

Engineering has determined this issue also impacts customers in the US region.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue that is causing some Webex Calling customers to experience failures with call queue overflow. The calls are not redirecting as expected.

Engineering is working on restoring services and we apologize for any inconvenience.