Outage in Webex by Cisco
Webex Contact Center Enterprise: Intermittent Agents logged out
Resolved Minor
August 08, 2025 - Started 10 months ago
- Lasted about 3 hours
Incident Report
Engineering is investigating an issue that may cause Webex Contact Center Enterprise multi-tenant customers to experience agents to intermittently get logged out or calls in queue to drop.
Engineering is working on restoring services and we apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
9 months ago - at 08/09/2025 04:55AM
Service has recovered.
We will continue to monitor to ensure service stability.
IDENTIFIED
9 months ago - at 08/09/2025 04:43AM
Engineering has identified the issue and we are working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
10 months ago - at 08/09/2025 02:53AM
Engineering is investigating an issue that may cause Webex Contact Center Enterprise multi-tenant customers to experience agents to intermittently get logged out or calls in queue to drop.
Engineering is working on restoring services and we apologize for any inconvenience this may cause.
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