Outage in Webex by Cisco
Webex Contact Center Enterprise: Unable to request a schedule portal callback
Resolved Minor
August 11, 2025 - Started 9 months ago
- Lasted about 2 hours
Incident Report
Engineering is investigating an issue where some customers are unable to request a schedule portal callback from Webex Contact Center Enterprise agents.
Engineering is working on restoring service and we apologize for any inconvenience.
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Latest Updates ( sorted recent to last )
MONITORING
9 months ago - at 08/12/2025 07:48AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
9 months ago - at 08/12/2025 07:17AM
Engineering has identified the issue and we are working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
9 months ago - at 08/12/2025 06:02AM
Engineering is investigating an issue where some customers are unable to request a schedule portal callback from Webex Contact Center Enterprise agents.
Engineering is working on restoring service and we apologize for any inconvenience.
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