Outage in Webex by Cisco

Webex Calling: Users may experience failures with call recording

Resolved Minor
August 14, 2025 - Started 2 days ago - Lasted about 2 hours

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Outage Details

Engineering is investigating an issue impacting the call recording feature for Webex Calling users. Some Webex Calling users may experience failures when recording their calls. We are working towards restoring the services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 08/14/2025 03:08PM

Impact has been mitigated and services are now fully functional.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 days ago - at 08/14/2025 02:30PM

Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 2 days ago - at 08/14/2025 01:36PM

Engineering is investigating an issue impacting the call recording feature for Webex Calling users. Some Webex Calling users may experience failures when recording their calls.

We are working towards restoring the services and apologize for the inconvenience this may cause.

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