Outage in Webex by Cisco

Webex Calling: Users may experience failures with call recording

Resolved Minor
August 14, 2025 - Started 2 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue impacting the call recording feature for Webex Calling users. Some Webex Calling users may experience failures when recording their calls. We are working towards restoring the services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )
MONITORING 2 months ago - at 08/14/2025 03:08PM

Impact has been mitigated and services are now fully functional.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 months ago - at 08/14/2025 02:30PM

Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 2 months ago - at 08/14/2025 01:36PM

Engineering is investigating an issue impacting the call recording feature for Webex Calling users. Some Webex Calling users may experience failures when recording their calls.

We are working towards restoring the services and apologize for the inconvenience this may cause.

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Webex Calling: Administrators may experience delays accessing call history and CDR data via API and Webex Control Hub - 3 days ago
Webex Contact Center Enterprise: Portal functionality is unavailable in EMEA - 4 days ago

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