Outage in Webex by Cisco

Webex Calling: Administrators of Orgs hosted in the US region may experience failures with retrieving CDR reports

Resolved Minor

August 20, 2025 - Started 5 months ago - Lasted 16 minutes

Incident Report

Engineering is investigating an issue impacting CDR (Call Detail Record) report retrieval. Administrators may experience failure when attempting to retrieve CDR reports using API or from Analytics section in Webex Control Hub. This issue is exclusive to Orgs hosted in the US region. We are working towards restoring services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 5 months ago - at 08/20/2025 02:53PM

All services are operational and stable.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 months ago - at 08/20/2025 02:48PM

Engineering has identified the issue and performed mitigation steps.

We appreciate your patience while we address this service incident.

INVESTIGATING 5 months ago - at 08/20/2025 02:42PM

Engineering is investigating an issue impacting CDR (Call Detail Record) report retrieval. Administrators may experience failure when attempting to retrieve CDR reports using API or from Analytics section in Webex Control Hub. This issue is exclusive to Orgs hosted in the US region.

We are working towards restoring services and apologize for the inconvenience this may cause.

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