Outage in Webex by Cisco

Webex Contact Center Enterprise: Agents in the US region may encounter intermittent failures with Finesse services

Resolved Minor
August 21, 2025 - Started 15 days ago - Lasted 29 minutes

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Outage Details

Engineering is investigating an issue causing some Webex Contact Center Enterprise agents in the US region to be automatically logged out of Finesse. Subsequent login attempts are successful. We are working towards restoring services and apologize for the inconvenience this may cause.
Latest Updates ( sorted recent to last )
MONITORING 15 days ago - at 08/21/2025 05:45PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 15 days ago - at 08/21/2025 05:40PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 15 days ago - at 08/21/2025 05:30PM

Engineering is investigating an issue causing some Webex Contact Center Enterprise agents in the US region to be automatically logged out of Finesse. Subsequent login attempts are successful.

We are working towards restoring services and apologize for the inconvenience this may cause.

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