Outage in Webex by Cisco

Webex Contact Center Enterprise: Customers unable to access the portal call routing (Application Gateway)

Resolved Minor
August 24, 2025 - Started about 2 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue where some Webex Contact Center Enterprise customers unable to access the portal call routing (Application Gateway). We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 08/24/2025 05:25PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 2 months ago - at 08/24/2025 04:36PM

Our engineering team is actively working to restore service. We will share further updates as soon as they are available.

We appreciate your patience while we address this service incident.

IDENTIFIED about 2 months ago - at 08/24/2025 03:58PM

Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING about 2 months ago - at 08/24/2025 03:47PM

Engineering is investigating an issue where some Webex Contact Center Enterprise customers unable to access the portal call routing (Application Gateway).

We are working towards service restoration and apologize for any inconvenience this may cause.

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Webex Contact Center Enterprise: Portal functionality is unavailable in EMEA - 4 days ago

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