Outage in Webex by Cisco

Webex Calling: Administrators are unable to manage the PSTN orders in Webex Control Hub

Resolved Minor
August 29, 2025 - Started 7 days ago - Lasted about 1 hour

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Outage Details

Engineering is investigating an issue impacting the Webex Calling PSTN section in Webex Control Hub. Administrators encounter an error when navigating to Services > Calling > PSTN in Webex Control Hub, and as a result, are unable to manage PSTN orders. There is no impact to existing PSTN numbers or with placing new orders for PSTN numbers. The issue appears to be exclusive to Orgs using the Cisco Calling Plan. As a workaround administrators can access the PSTN orders page directly by visiting : https://admin.webex.com/calling/pstn/pstn-orders We are working to restore services and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling
Latest Updates ( sorted recent to last )
MONITORING 7 days ago - at 08/29/2025 01:44PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 7 days ago - at 08/29/2025 01:37PM

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 7 days ago - at 08/29/2025 01:14PM

Engineering is investigating an issue impacting the Webex Calling PSTN section in Webex Control Hub. Administrators encounter an error when navigating to Services > Calling > PSTN in Webex Control Hub, and as a result, are unable to manage PSTN orders. There is no impact to existing PSTN numbers or with placing new orders for PSTN numbers. The issue appears to be exclusive to Orgs using the Cisco Calling Plan. As a workaround administrators can access the PSTN orders page directly by visiting : https://admin.webex.com/calling/pstn/pstn-orders

We are working to restore services and apologize for any inconvenience this may cause.

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