Outage in Webex by Cisco

Webex Meetings: Some users may experience intermittent 1:1 video call join failures when using SIP connection from their video device

Resolved Minor
September 09, 2025 - Started 2 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue causing intermittent call join failures for 1:1 video calls. Video users attempting to make 1:1 calls using a SIP connection from their devices may experience failures. This issue is exclusive to devices registered on-premises. We are working to restore the services and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING 2 months ago - at 09/09/2025 02:27PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 months ago - at 09/09/2025 02:21PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 2 months ago - at 09/09/2025 12:29PM

Engineering is investigating an issue causing intermittent call join failures for 1:1 video calls. Video users attempting to make 1:1 calls using a SIP connection from their devices may experience failures. This issue is exclusive to devices registered on-premises.

We are working to restore the services and apologize for any inconvenience this may cause.

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