Webex Calling: A subset of Webex Calling devices registered in New York and Dallas data center lost registration

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

As per the last update, our Cisco BroadCloud service has fully recovered. However, if devices are still showing offline, we encourage all affected customers to reboot those affected devices. The Webex Calling service continues to show improvement.

We apologize for the inconvenience this may cause.

Engineering has confirmed that Cisco BroadCloud service has fully recovered, and Webex Calling service continues to show improvement.

We appreciate your patience while we address this service incident.

Engineering performed mitigation steps that resulted in an increase in device registration numbers, indicating that the services are recovering. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

Engineering continues to work toward full service restoration. We will share additional updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

Engineering is investigating an issue impacting a subset of Webex Calling devices registered in the New York and Dallas data centers. Calls in progress would have been disconnected, and some users will not be able to make new calls.

We are working towards restoring services and apologize for the inconvenience this may cause.