Outage in Webex by Cisco
Webex Contact Center Enterprise: Portal functionality is unavailable in EMEA
Resolved Minor
October 14, 2025 - Started 7 months ago
- Lasted about 4 hours
Incident Report
Engineering is investigating an issue which is causing the Webex Contact Center Enterprise portal functionality to be unavailable.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 10/15/2025 07:19AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
7 months ago - at 10/15/2025 06:07AM
Our engineering team is actively working to restore the portal functionality services. Additionally, inbound call routing may be impacted. The callback feature may not be available. We will provide the next update in one hour or when new information becomes available.
We appreciate your patience while we address this service incident.
IDENTIFIED
7 months ago - at 10/15/2025 05:50AM
Our engineering team is actively working to restore the portal functionality services. We will provide the next update in one hour or when new information becomes available.
We appreciate your patience while we address this service incident.
IDENTIFIED
7 months ago - at 10/15/2025 04:51AM
Our engineering team is actively working to restore the portal functionality services. We will share further updates as soon as they are available.
We appreciate your patience while we address this service incident.
IDENTIFIED
7 months ago - at 10/15/2025 03:48AM
Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
7 months ago - at 10/15/2025 03:23AM
Engineering is investigating an issue which is causing the Webex Contact Center Enterprise portal functionality to be unavailable.
We are working to restore the service and apologize for any inconvenience this may cause.
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