Outage in Webex by Cisco

Webex Contact Center Enterprise: Portal functionality is unavailable in EMEA

Resolved Minor
October 14, 2025 - Started 3 days ago - Lasted about 4 hours

Incident Report

Engineering is investigating an issue which is causing the Webex Contact Center Enterprise portal functionality to be unavailable. We are working to restore the service and apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 10/15/2025 07:19AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 3 days ago - at 10/15/2025 06:07AM

Our engineering team is actively working to restore the portal functionality services. Additionally, inbound call routing may be impacted. The callback feature may not be available. We will provide the next update in one hour or when new information becomes available.

We appreciate your patience while we address this service incident.

IDENTIFIED 3 days ago - at 10/15/2025 05:50AM

Our engineering team is actively working to restore the portal functionality services. We will provide the next update in one hour or when new information becomes available.

We appreciate your patience while we address this service incident.

IDENTIFIED 3 days ago - at 10/15/2025 04:51AM

Our engineering team is actively working to restore the portal functionality services. We will share further updates as soon as they are available.

We appreciate your patience while we address this service incident.

IDENTIFIED 3 days ago - at 10/15/2025 03:48AM

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 3 days ago - at 10/15/2025 03:23AM

Engineering is investigating an issue which is causing the Webex Contact Center Enterprise portal functionality to be unavailable.

We are working to restore the service and apologize for any inconvenience this may cause.

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