Outage in Webex by Cisco

Cisco BroadCloud: Admins are unable to modify toggles in the CAP portal

Resolved Minor
November 05, 2025 - Started 11 days ago - Lasted 28 minutes

Incident Report

Engineering is investigating an issue that may prevent Webex Calling for Carrier admins from modifying toggles in the Mobile and PC Applications sections, as well as managing client licenses, within the CAP portal. We are working to restore the service and apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
IDENTIFIED 11 days ago - at 11/05/2025 08:13PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your patience as we address this service incident.

INVESTIGATING 11 days ago - at 11/05/2025 08:00PM

Engineering is investigating an issue that may prevent Webex Calling for Carrier admins from modifying toggles in the Mobile and PC Applications sections, as well as managing client licenses, within the CAP portal.

We are working to restore the service and apologize for any inconvenience this may cause.

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