Outage in Webex by Cisco

Webex Calling: Users in Japan and Korea region would notice the MPP (Multiplatform phone) display has changed from Japanese to English and garbled characters

Minor
November 16, 2025 - Started about 4 hours ago

Incident Report

Engineering is investigating an issue that may cause users in Japan and Korea region to notice the MPP (Multiplatform phone) display has changed from Japanese or Korean to English and garbled characters. We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 11/17/2025 02:35AM

Our engineers continue to diligently work on the incident. We will provide the next update when new information becomes available.

We thank you for your patience while we continue our work towards service restoration.

IDENTIFIED about 4 hours ago - at 11/17/2025 01:23AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 4 hours ago - at 11/17/2025 01:16AM

Engineering is investigating an issue that may cause users in Japan and Korea region to notice the MPP (Multiplatform phone) display has changed from Japanese or Korean to English and garbled characters.

We are working towards service restoration and apologize for any inconvenience this may cause.

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