Outage in Webex by Cisco

Webex Calling: E911 - Emergency calls are not getting disconnected

Resolved Minor

November 25, 2025 - Started 3 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue that may cause Webex for Government Webex Calling users to experience call disconnection failures after placing E911 emergency calls. This is impacting only those customers subscribed to Redsky for emergency calling services. The impact is currently confined to Cisco MPP phones while soft clients are getting disconnected suceessfully. We are working towards service restoration and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 3 months ago - at 11/26/2025 06:41AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 3 months ago - at 11/26/2025 06:29AM

All hands are on deck currently working on mitigation tactics to restore services.

We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause.

IDENTIFIED 3 months ago - at 11/26/2025 05:08AM

Engineering has identified the issue and is actively collaborating with RedSky to restore full service. We will continue to share updates as they become available.

INVESTIGATING 3 months ago - at 11/26/2025 04:47AM

Engineering is investigating an issue that may cause Webex for Government Webex Calling users to experience call disconnection failures after placing E911 emergency calls. This is impacting only those customers subscribed to Redsky for emergency calling services. The impact is currently confined to Cisco MPP phones while soft clients are getting disconnected suceessfully.

We are working towards service restoration and apologize for any inconvenience this may cause.

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