Webex Calling Dedicated Instance: Unable to load Cisco Emergency Responder (CER) User page

Engineering has resolved the original page loading issue with the Cisco Emergency Responder User page. However, Engineering has identified additional impacts related to this issue. Certain settings on the Cisco ER Group Settings page within the Cisco Emergency Responder Administration portal were reset to their default values. Unfortunately, the previously customized settings could not be restored.

If you had made any changes to this page in the past, please review and re-apply your customizations as needed. The affected settings include:


SMTP Mail Server / Source Mail ID / System Administrator Mail ID
Calling Party Modification
Dynamic Tracking of Switch IP Address
Discovery Threshold Time
IPv6 Subnet Configurations take precedence over IPv4
HTTPS Certificates

We appreciate your patience while we addressed this service incident.

Engineering continues to work towards full restoration of the impacted services hosted in the United States. They have deployed a fix and are currently performing health checks. We will provide additional updates as soon as new information becomes available.

Thank you for your continued patience during this restoration process.

Engineering continues to work towards full restoration of the impacted services hosted in the United States. We will provide additional updates as soon as new information becomes available.

Thank you for your continued patience during this restoration process. We apologize for any inconvenience this situation may cause.

Engineering is actively working to fully restore the affected services hosted in the United States. We will share further updates as soon as new information is available.

We appreciate your ongoing patience as we work to restore services and apologize for any inconvenience this may cause.

Engineering continues to work towards service restoration. We will provide the next update as and when new information becomes available.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and is currently working towards service restoration. We will provide the next update in one hour or when new information becomes available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue that may cause some users to be unable to access the Cisco Emergency Responder (CER) User page. There is no impact to the 911/Emergency service.

We are working towards restoring service and apologize for the inconvenience this may cause.