Outage in Webex by Cisco
Webex Contact Center: Admins may experience intermittent failures when publishing flows
Resolved Minor
March 10, 2026 - Started about 2 months ago
- Lasted 44 minutes
Incident Report
Summary AI Generated
Webex Contact Center experienced issues where administrators encountered intermittent failures when publishing flows, and users experienced dead air during calls for flows using percentage allocation nodes. The service disruption lasted 44 minutes before engineering completed remediation activities and restored normal functionality.
Engineering is investigating issues affecting Webex Contact Center. Admins may experience intermittent failures when publishing flows, and some users may encounter intermittent dead air due to call failure for flows using percentage allocation nodes.
We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 03/10/2026 08:03PM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
about 2 months ago - at 03/10/2026 07:51PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
about 2 months ago - at 03/10/2026 07:37PM
Engineering is investigating issues affecting Webex Contact Center. Admins may experience intermittent failures when publishing flows, and some users may encounter intermittent dead air due to call failure for flows using percentage allocation nodes.
We are working to restore the service and apologize for any inconvenience this may cause.
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