Outage in Webex by Cisco

Webex Contact Center: Admins may experience intermittent failures when publishing flows

Resolved Minor

March 10, 2026 - Started 5 days ago - Lasted 44 minutes

Incident Report

Summary AI Generated

Webex Contact Center experienced issues where administrators encountered intermittent failures when publishing flows, and users experienced dead air during calls for flows using percentage allocation nodes. The service disruption lasted 44 minutes before engineering completed remediation activities and restored normal functionality.

Engineering is investigating issues affecting Webex Contact Center. Admins may experience intermittent failures when publishing flows, and some users may encounter intermittent dead air due to call failure for flows using percentage allocation nodes. We are working to restore the service and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Contact Center

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Latest Updates ( sorted recent to last )

MONITORING 5 days ago - at 03/10/2026 08:03PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 days ago - at 03/10/2026 07:51PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 03/10/2026 07:37PM

Engineering is investigating issues affecting Webex Contact Center. Admins may experience intermittent failures when publishing flows, and some users may encounter intermittent dead air due to call failure for flows using percentage allocation nodes.

We are working to restore the service and apologize for any inconvenience this may cause.

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