Webex Calling Dedicated Instance and Webex Customer Experience: Intermittent poor audio quality

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Our engineers are still investigating the incident. We will provide the next update in one hour or when new information becomes available.

We appreciate your patience while we address this service incident.

Our engineers are still investigating the incident. It has been determined that Webex Calling is not impacted. The impact is limited to Webex Calling Dedicated Instance and Webex Customer Experience that use Webex Calling Dedicated Instance for audio. We apologize for any misunderstanding this may have caused.

We appreciate your patience while we address this service incident

Our engineers are still investigating the incident. We will provide the next update in one hour or when new information becomes available.

We appreciate your patience while we address this service incident

Our engineers are still investigating the incident. We will provide the next update in one hour or when new information becomes available.

We appreciate your patience while we address this service incident

Engineering is investigating an issue that is causing poor audio quality for agents on Webex Calling, Webex Calling Dedicated Instance, and Webex Customer Experience. Impact to Webex Customer Experience agents is only if the audio is provided through Webex Calling or Webex Calling Dedicated Instance. This is impacting the US region.

We are working towards service restoration and apologize for any inconvenience this may cause.