Outage in Webex by Cisco
Webex Customer Experience: Some agents in the EU region may experience log in failures
Resolved Minor
March 25, 2026 - Started 6 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Webex Contact Center experienced login failures for agents in the EU region, which also caused inbound call routing issues preventing calls from successfully reaching the contact center. The incident affected the Webex Contact Center, Call Delivery, and Agent Service components for 3.4 hours before engineering successfully restored all services through remediation activities.
Engineering is investigating an issue where some agents in the EU region may experience log in failures.
We appreciate your patience while we address this service incident.
Components affected
Webex by Cisco Agent Service Webex by Cisco Call Delivery Webex by Cisco Webex Contact CenterNeed to monitor Webex by Cisco outages?
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 03/25/2026 11:00PM
Engineering has successfully restored all services.
We will continue to monitor to ensure service stability.
IDENTIFIED
6 days ago - at 03/25/2026 10:47PM
Engineering has performed remediation activities and services are beginning to recover. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
IDENTIFIED
6 days ago - at 03/25/2026 10:23PM
Our engineering teams are continuing to work to resolve the ongoing issue affecting Webex Customer Experience services. We will provide further updates as new information becomes available.
Thank you for your continued patience.
IDENTIFIED
6 days ago - at 03/25/2026 10:01PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
6 days ago - at 03/25/2026 09:54PM
Engineering has identified that in addition to the previously called out impact, some agents may report difficulties with calls not successfully routing to the contact center resulting in inbound call failures.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
6 days ago - at 03/25/2026 09:37PM
Engineering is investigating an issue where some agents in the EU region may experience log in failures.
We appreciate your patience while we address this service incident.
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