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Outage in Webex by Cisco

Webex Customer Experience: Some agents in the EU region may experience log in failures

Resolved Minor
March 25, 2026 - Started about 1 month ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Webex Contact Center experienced login failures for agents in the EU region, which also caused inbound call routing issues preventing calls from successfully reaching the contact center. The incident affected the Webex Contact Center, Call Delivery, and Agent Service components for 3.4 hours before engineering successfully restored all services through remediation activities.

Engineering is investigating an issue where some agents in the EU region may experience log in failures. We appreciate your patience while we address this service incident.

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 03/25/2026 11:00PM

Engineering has successfully restored all services.

We will continue to monitor to ensure service stability.

IDENTIFIED about 1 month ago - at 03/25/2026 10:47PM

Engineering has performed remediation activities and services are beginning to recover. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

IDENTIFIED about 1 month ago - at 03/25/2026 10:23PM

Our engineering teams are continuing to work to resolve the ongoing issue affecting Webex Customer Experience services. We will provide further updates as new information becomes available.

Thank you for your continued patience.

IDENTIFIED about 1 month ago - at 03/25/2026 10:01PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 1 month ago - at 03/25/2026 09:54PM

Engineering has identified that in addition to the previously called out impact, some agents may report difficulties with calls not successfully routing to the contact center resulting in inbound call failures.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 1 month ago - at 03/25/2026 09:37PM

Engineering is investigating an issue where some agents in the EU region may experience log in failures.

We appreciate your patience while we address this service incident.

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