Outage in Webex by Cisco
Webex Contact Center: Agents in the US region are experiencing disruptions affecting call consultations and transfers for both inbound and outbound traffic
Resolved Minor
April 07, 2026 - Started 23 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex Contact Center experienced disruptions affecting US-based agents' ability to perform call consultations and transfers for both inbound and outbound traffic. The incident impacted the Webex Contact Center and Agent Service components for 2.4 hours. Engineering identified and resolved the issue through remediation activities, with services fully restored and continued monitoring in place.
Engineering is currently investigating an issue affecting US based agents, specifically regarding disruptions to call consultations and transfers for both inbound and outbound traffic.
We are working towards restoring the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
23 days ago - at 04/07/2026 06:09PM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
23 days ago - at 04/07/2026 05:00PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
23 days ago - at 04/07/2026 04:39PM
Engineering is currently investigating an issue affecting US based agents, specifically regarding disruptions to call consultations and transfers for both inbound and outbound traffic.
We are working towards restoring the service and apologize for any inconvenience this may cause.
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