Webex Contact Center: Some agents may experience latency in real-time reporting for Supervisor Desktop and Analyzer

As mentioned in the previous update, we confirm that the issue impacting real-time reporting has been resolved, and all systems are functioning as expected. Please be assured that our team is actively working to resolve the lingering stuck sessions. We will continue to monitor the situation closely and provide updates as progress is made.

Thank you for your continued patience and understanding.

We are pleased to confirm that the issue impacting real-time reporting has been fully resolved, and all systems are now operating as expected. While a small number of users may notice lingering stuck sessions which may account for higher call counts and call durations, these will clear automatically without any intervention required on your part. Our team continues to monitor the platform closely to ensure ongoing service stability and performance.

We appreciate your patience while we addressed this service incident.

Engineering continues to confirm that there is no lag at this time, and the final phase of mitigation is ongoing to ensure complete resolution of the issue. However, Engineering, received new reports of stuck sessions being displayed in the Supervisor Desktop and Analyzer. We are looking into this new behavior and will provide our next status update in four hours or sooner if new information is available.

We appreciate your patience while we address this service incident

Engineering continues to confirm that there is no lag at this time, and the final phase of mitigation is ongoing to ensure complete resolution of the issue. We remain vigilant in monitoring the situation closely and will provide the next update within four hours or sooner if significant progress is made. Thank you for your continued patience and understanding.

Engineering has confirmed that their efforts have yielded positive results, and there is currently no lag. However, they are in the final phase of mitigation to ensure the issue is fully resolved. We will continue to monitor the situation closely and provide the next update within four hours or sooner if significant progress occurs.

Engineering is making progress with the deployment of the fix and currently seeing that the real-time reporting lag has considerably reduced. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.

Engineering teams are actively working to finalize and deploy the fix for real-time reporting in Supervisor Desktop and Analyzer. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.

Engineering continues to work toward full service restoration. The team is continuing to apply additional changes to fully stabilize real-time reporting for Supervisor Desktop and Analyzer. The scope of this issue remains limited to the US region. We will provide the next update in four hours or sooner if new information becomes available.

Engineering has identified the issue and continues to work toward service restoration. Progress is ongoing as the team implements corrective actions to address the underlying cause of the reporting latency for Supervisor Desktop and Analyzer. The scope of this issue remains limited to the US region. We will provide the next update in one hour or sooner if new information becomes available.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue causing latency in real-time reporting for Supervisor Desktop and Analyzer. The scope of this issue is limited to the US region. We are currently conducting a comprehensive impact assessment and will provide an update in 30 minutes, or as soon as new information becomes available

We appreciate your patience while we address this service incident.