Outage in Webex by Cisco
Webex Dedicated Instance: Service degradation due to connectivity issues between London and Amsterdam data centers
Resolved Minor
July 09, 2026 - Started 13 days ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
**Webex Dedicated Instance – EU Region Service Degradation** A connectivity issue between the London and Amsterdam data centers caused EU region users to experience phone registration failures and intermittent device provisioning failures, affecting Reports and Administrative Service, Webex Contact Center, and Call Delivery for approximately 8.4 hours. Engineering identified the root cause and worked toward restoration, with remediation completed and services fully restored as of July 9, 2026 at 06:12 UTC. Monitoring remained in place post-resolution to confirm service stability.
Engineering is investigating an issue that may cause users in the EU region to experience phone registration failures, with some users also encountering intermittent device provisioning failures.
We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center Webex by Cisco Call Delivery Webex by Cisco Reports and Administrative ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
13 days ago - at 07/09/2026 06:12AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
13 days ago - at 07/09/2026 05:25AM
Engineering has confirmed that service restoration is progressing well. We will provide updates hourly or as new details emerge.
IDENTIFIED
13 days ago - at 07/09/2026 04:18AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates every hour or as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
13 days ago - at 07/09/2026 04:09AM
Engineering is investigating an issue that may cause users in the EU region to experience phone registration failures, with some users also encountering intermittent device provisioning failures.
We are working towards service restoration and apologize for any inconvenience this may cause.
Latest Webex by Cisco outages
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