Webex Contact Center: Some agents are experiencing intermittent failures when logging in

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has identified the root cause of the intermittent login failures. While initial reports indicated the issue was limited to the US region, further investigation has confirmed that the impact now extends to all regions. At this time, no further back-end corrective actions are scheduled.

To resolve this, customers must implement one of the following workarounds:
- Close your browser, wait two minutes, and then attempt to log in again.
- Supervisors or Administrators can execute a forced log out for affected agents in Webex Control Hub.

If impacted customers wish to continue with granular agent state control prior to the general release of this feature, please note that your organization administrator must enable the feature for your organization in Webex Control Hub. It is advised to enable this feature outside normal business hours.

We will publish the next update in 24 hours or sooner as new information becomes available.

Thank you for your cooperation as we work to validate the stability of our services.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates every hour or as they become available.

Thank you for your continued patience as we address this service incident.

In addition to the previously called out impact, Engineering has identified an issue where ESD Team performance RT reports are not updating agent states. As a workaround, Supervisors can execute a forced log out for affected agents in Webex Control Hub (CH > Contact Center > Contact Center Users > Signed in Users > Force Logout). We publish the next update in one hour or sooner if new information becomes available. We will provide the next update in one hour or sooner if new information becomes available.

We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering is investigating an issue where some Webex Contact Center agents in the US region are intermittently unable to log in. As a workaround, Supervisors execute a forced log out for affected agents in Webex Control Hub. We publish the next update in one hour or sooner if new information becomes available. We will provide the next update in one hour or sooner if new information becomes available.

We are working towards restoring services and apologize for the inconvenience this may cause.