Outage in Webex by Cisco
Webex Contact Center: Some users may experience intermittent one-way audio for PSTN calls in the Japan region
Resolved Minor
July 22, 2026 - Started 12 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex Contact Center experienced intermittent one-way audio for PSTN calls in the Japan region, where affected agents were unable to hear callers. The issue impacted Call Delivery and lasted approximately two hours before engineering identified the root cause and completed remediation. Services were fully restored and returned to monitoring status.
Engineering is investigating an issue causing intermittent one-way audio for PSTN calls in the Japan region. Affected agents may experience one-way audio where they are unable to hear the caller. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 07/22/2026 06:08PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
12 days ago - at 07/22/2026 05:04PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
12 days ago - at 07/22/2026 04:32PM
Engineering is investigating an issue causing intermittent one-way audio for PSTN calls in the Japan region. Affected agents may experience one-way audio where they are unable to hear the caller. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore service and apologize for any inconvenience this may cause.
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