Webroot Outage History

Webroot's Email Threat Protection Link Protection service experienced an issue where users received "Service Unavailable" errors when attempting to access protected links. The incident was classified as minor and lasted 14 minutes before being resolved. Internal teams actively investigated and triaged the issue during the outage period.

Webroot's Core Capture Australia service experienced performance degradation that affected document processing capabilities for 4.1 hours. The incident was classified as minor and impacted users' ability to process documents efficiently through the Australian core capture system. Teams implemented a fix and monitored the results before confirming full resolution of the performance issues.

Webroot's Cloud Fax services in Europe experienced a 45-minute outage affecting Fax Cloud Connect (RightFax), Fax2Mail, and Production Messaging services. The issue was resolved, though backlogs were still being processed at the time of resolution.

Webroot's Alloy North America service experienced degradation for approximately 1 hour on May 24, 2026. The incident was classified as minor and affected service performance in the North American region. Teams investigated and resolved the issue within the hour-long timeframe.

Webroot's Core Share NA service experienced login issues that prevented users from accessing the platform. The incident lasted 36 minutes and affected user authentication capabilities. The issue has been resolved and login functionality has been restored.

Webroot's Frankfurt EU3 and Oregon US7 data centers experienced email functionality issues that lasted approximately 111 hours. The incident was classified as minor, with teams identifying the root cause within the first day and working continuously on resolution. The email services were fully restored and the issue was resolved.

Zix Encryption Services experienced delays in delivering encrypted email messages for 5.9 hours. The issue affected the Secure Cloud Email Encryption (AEE/ZEE) service, causing email delivery delays for users. Service was restored and validated, with the incident fully resolved.

Webroot's ProviderLink service experienced timeouts and slow-loading pages for 1.3 hours on May 14, 2026. The issue affected the ProviderLink platform's performance and accessibility. The service was restored and validated, with the incident fully resolved by 15:35 UTC.

Webroot's ProviderLink service experienced an issue that lasted 11 minutes. The service disruption was classified as minor and teams worked to resolve the problem. The issue was resolved after the brief outage period.

Webroot's Core EDR/MDR service in the UK data center experienced installation failures for new Linux EDR/MDR agent deployments, where the Core Endpoint Protection component installed successfully but EDR/MDR components failed, resulting in incomplete agent deployment. Existing agents also failed to upgrade to version 3.0.3, though currently installed agents continued to function normally. The issue was resolved after 118.6 hours, with service restored and validated.