Webroot Outage History

Webroot's Zix-Cybersecurity Archiving Services experienced an issue that prevented users from accessing the service through the user interface, generating 502/504 errors. The incident lasted approximately 1 hour before teams resolved the access problems and restored normal service functionality.

Webroot's Enterprise Service Management experienced UCMDB service unavailability in the Oregon US26 component for 24.3 hours, caused by an ongoing maintenance change that was extended beyond its planned duration. The outage affected enterprise service management functionality and was resolved after teams worked to address the extended maintenance issues.

All Webroot OCP EU applications experienced a complete outage lasting 2 hours. The issue was identified and a fix was implemented, with monitoring confirming the resolution. The incident affected all core Europe applications, making them entirely unavailable to users during this period.

The Webroot Admin Center in the EU region experienced a degraded state that prevented users from updating or creating objects, forcing the system into read-only mode. The incident affected administrative functions for EU users who were unable to perform normal management tasks. The issue was resolved after 3.8 hours of downtime.

Multiple Zix services experienced administrative access issues for 3.7 hours due to hosting platform problems, affecting ZixCentral, Archive Services, Email Continuity, and Threat Protection. While all services remained operational for end users, administrators were unable to access management functions during the outage. The issue was resolved by restoring the downed hosting service, returning full administrative access to all affected platforms.

Webroot's Hosted Exchange (HEX) service experienced a major outage lasting 17 hours where some mailboxes were unable to connect via Outlook Web Access (OWA) and Outlook clients. The service was restored after technical teams resolved the connectivity issue, followed by a validation period before full resolution was confirmed.

Webroot's Core Capture EU service experienced a complete outage lasting 3.9 hours, making all services inaccessible to users. The incident was identified and a fix was implemented, followed by monitoring to ensure stability. The service was fully restored and the incident was resolved.

Webroot's Core EDR/MDR service experienced degraded alert generation in the US Data Center for 3.3 hours. The issue affected the system's ability to properly generate security alerts for endpoint detection and response monitoring. Service was restored and validated, with the incident fully resolved.

Webroot's XM SendSecure service in the US experienced an outage that prevented customers from sending or receiving messages for 1.3 hours. The service was restored and validated by support teams. The issue has been fully resolved.

Webroot's Core EDR/MDR service experienced degradation for 4.9 hours, affecting workflows in the UK data center that were not running as expected. Malware remediation workflows were impacted, requiring users to perform manual remediation during the outage. The issue was identified, fixed, and service was fully restored after validation.