Webroot Outage History

Webroot's ZixProtect Link Protection service experienced a major outage where URL scanning functionality was failing. The issue affected the email filtering system's ability to scan links for security threats. The problem was resolved after 1.1 hours when a deployed fix successfully restored the URL scanning capability.

Webroot's Frankfurt EU28 service experienced a functionality issue that affected operations for 1.3 hours. The technical teams investigated and worked to resolve the problem throughout the incident. The issue was successfully resolved and normal service was restored.

The Secure Cloud Portal (cp.appriver.com) experienced a major issue preventing Microsoft 365 license count adjustments for 21.5 hours. Users were unable to make license changes through the normal portal interface and had to submit requests via email to o365operations@appriver.com for manual processing. The incident was resolved after teams worked to fix the underlying licensing system problem.

Webroot's Core EDR/MDR service experienced a major outage that made the Detection & Response portal unavailable for the UK datacenter for 2.9 hours. The incident affected users' ability to access endpoint detection and response capabilities through the portal. Service was restored and validated, with the issue fully resolved.

Core Capture for SAP® Solutions EU experienced intermittent issues for 3.5 hours, affecting document extraction functionality. The service has been restored and users need to resend any documents that encountered errors by resetting their status back to 02.

SAP SuccessFactors Core Content Management in the EU region experienced intermittent access issues that affected a few customers for approximately 17.8 hours. The incident was identified on April 30th and teams worked continuously on a resolution. The service was fully restored on May 1st at 07:57 UTC.

Webroot's Core Archive UAE experienced service degradation that impacted or made OTKM functionality unavailable for users in the Middle East region. The core archive remained operational throughout the incident, but the OTKM feature was affected for approximately 175 hours. The service was fully restored and stabilized, with all functionality returning to normal operation.

Webroot's Core Secure Access experienced significant delays with emails from noreply@cloud.opentext.com, including MFA authentication emails. The email delivery issues affected users' ability to receive timely authentication codes and other system notifications. The incident was resolved after 2.1 hours of investigation and remediation work.

Zix Encryption Services experienced TLS communication issues with multiple service providers that prevented the secure cloud email encryption system from sending and accepting messages. The incident lasted 4.4 hours and affected encrypted email communications through the AEE/ZEE service. Teams identified and resolved the TLS communication problems, restoring normal email encryption functionality.

Webroot's Developer Experience - Thrust API Bundle experienced login failures for 4.7 hours, preventing users from authenticating with the service. Teams worked to restore the service, which was brought back online and underwent validation monitoring. The issue was fully resolved with login functionality restored to normal operation.