Outage in WellSky

Connect Issue

Resolved Minor
April 28, 2025 - Started about 22 hours ago - Lasted about 16 hours
Official incident page

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Outage Details

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort Connect
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 04/29/2025 06:01AM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

MONITORING about 17 hours ago - at 04/28/2025 06:16PM

WellSky has resolved the issue. Patient Panel is no longer paused.

Thank you for your patience while our team investigated. We will continue to monitor closely. If you are still experiencing the issue, please reach out to support.

IDENTIFIED about 19 hours ago - at 04/28/2025 05:08PM

WellSky continues to investigate an issue causing errors and application slowness for Connect users.
While working on a resolution, Patient Panel remains paused. Data Extracts are no longer paused and up-to-date.

Next Update - within 60 minutes

INVESTIGATING about 20 hours ago - at 04/28/2025 04:03PM

WellSky continues to investigate an issue causing errors and application slowness for Connect users.
While working on a resolution, Patient Panel remains paused. Data Extracts are no longer paused and up-to-date.

Next Update - within 60 minutes

INVESTIGATING about 21 hours ago - at 04/28/2025 03:03PM

WellSky continues to investigate an issue causing errors and application slowness for Connect users.
While working on a resolution, Patient Panel and Data Extracts have been paused.

Next Update - within 60 minutes

INVESTIGATING about 21 hours ago - at 04/28/2025 02:47PM

WellSky continues to investigate an issue causing sleepy cat errors and application slowness for Connect users.

Next Update - within 60 minutes

INVESTIGATING about 21 hours ago - at 04/28/2025 02:19PM

WellSky continues to investigate an issue causing sleepy cat errors and application slowness for Connect users.

Next Update - within 30 minutes

INVESTIGATING about 22 hours ago - at 04/28/2025 01:44PM

WellSky is investigating an issue causing sleepy cat errors and application slowness for Connect users.

Next Update - within 30 minutes

INVESTIGATING about 22 hours ago - at 04/28/2025 01:41PM

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

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