Outage in WithSecure
WithSecure Policy Manager 16 unable to download updates for F-Secure Client Security 15.x and F-Secure Server Security 15.x
Resolved MajorIncident Report
We are investigating reports where WithSecure Policy Manager 16.x is unable to download updates for F-Secure Client Security 15.x and F-Secure Server Security 15.x.
Updates for version 16 clients are not affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/22/2023 01:02PM
This incident has been resolved.
MONITORING
over 2 years ago - at 11/22/2023 08:04AM
A fix has been implemented and we are monitoring the results.
If you continue to experience issues with WithSecure Policy Manager 16 downloading updates for F-Secure Client Security/Server Security 15.x, please empty your DNS cache.
IDENTIFIED
over 2 years ago - at 11/21/2023 11:44PM
It looks like it is taking more time than expected due to some configuration issues. We are currently working on it and we will provide you with an update once it is done.
We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.
MONITORING
over 2 years ago - at 11/21/2023 03:40PM
We have deployed a change to fix the issue. It will take up to 4 hours until it is available to all customers.
Updates will start automatically, no administrator action is required.
INVESTIGATING
over 2 years ago - at 11/21/2023 01:47PM
We are investigating reports where WithSecure Policy Manager 16.x is unable to download updates for F-Secure Client Security 15.x and F-Secure Server Security 15.x.
Updates for version 16 clients are not affected.
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