Outage in Workato

Database Connector Performance Degradation

Resolved Minor
March 07, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a performance degradation affecting database connectors, such as Microsoft SQL Server or Snowflake, using a cloud connection. Connections to databases using an OPA are not affected. Actions may take longer than normal to execute. We will continue to investigate and provide additional information as soon as it is available.
Components affected
Workato Recipe job execution

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/07/2025 09:15PM

After further monitoring, this incident is now considered resolved. Database connector performance has been restored, and long-running database actions should now execute as expected. Any jobs that experienced performance degradation should be completed successfully. If you continue to experience any issues, please contact Workato Support at support.workato.com.

MONITORING 8 months ago - at 03/07/2025 08:52PM

We have taken steps to remediate the issue and are seeing improvement. We are continuing to monitor for any additional impact.

IDENTIFIED 8 months ago - at 03/07/2025 08:31PM

We have identified the underlying cause of the performance degradation and are working to take remediating steps.

INVESTIGATING 8 months ago - at 03/07/2025 08:06PM

We are currently investigating a performance degradation affecting database connectors, such as Microsoft SQL Server or Snowflake, using a cloud connection. Connections to databases using an OPA are not affected. Actions may take longer than normal to execute. We will continue to investigate and provide additional information as soon as it is available.

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