Workato Outage History

Workato experienced a 2.1-hour service incident affecting Genie Conversations, where customers encountered errors and delays when interacting with Genies. The issue has been resolved and Genie conversations are now working as expected.

Workato experienced a 2.1-hour degradation affecting the Workday connector's Get Report action, causing job errors and recipe failures for customers using this functionality. The engineering team identified and remediated the underlying issue, with the platform showing improvement during monitoring. The incident was fully resolved, and customers were advised they could retry any failed jobs as needed.

Workato experienced a 1.5-hour degradation where the Page table component in Workflow Apps failed to display existing records from data tables. The engineering team implemented remediation steps and monitored the platform recovery. The issue was fully resolved, restoring normal functionality to the Page table component.

Workato experienced a 7.2-hour incident where Custom Connectors failed to load connections, causing "Failed to load connections" errors and recipe job execution failures for some customers. The underlying cause was identified and remediated, with the service fully restored and customers able to retry failed jobs as needed.

Workato's Audit Log Streaming Service experienced degradation for 3.3 hours, causing delays in audit log replication with log entries taking longer than expected to be delivered to customers. The team identified the root cause and implemented remediation steps to resolve the issue. The service has been restored to normal operation, with affected events being delivered over the following week.

Workato experienced a 2.1-hour incident affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP, causing customers to encounter "No such file or directory" errors when attempting to deploy recipes, RLCM manifests, or use Developer API MCP tools. The issue was resolved after deploying a fix and monitoring the platform recovery, with customers able to retry any previously failed operations.

Workato's Genie Conversation service experienced degradation for 9 minutes, causing conversation pages to not display new chat events and preventing Genie test mode from functioning properly. The issue affected some customers' ability to see real-time chat updates and test Genie functionality. The service was restored after active remediation efforts by the Workato team.

Workato experienced a 12.1-hour service disruption starting May 8, 2026 at 1:59 AM UTC, caused by an incident with their AWS cloud infrastructure provider. Customers encountered 500 errors when calling API Platform endpoints, recipe job failures, and unresponsive Workbot services for Slack and Teams. The issue was resolved after monitoring and working through the underlying AWS infrastructure problems.