Workato Outage History

Workato Go experienced a 3.2-hour service disruption caused by an AWS incident that prevented users from accessing the application and affected knowledge base creation and retrieval capabilities. The outage completely blocked access to Workato Go and rendered knowledge base ingestion services non-functional. Service was fully restored with all capabilities functioning normally after the underlying AWS issue was resolved.

Workato users experienced a server error that prevented them from accessing the Conversations page for 3.3 hours. The engineering team identified the underlying cause and implemented a fix. The issue was resolved and users can now access the Conversations page normally.

Workato's Salesforce connector experienced an issue for 5.2 hours where customers encountered Internal Errors when using the upload action. The problem affected Salesforce data upload operations, causing job failures for users attempting to transfer data through the connector. The issue was resolved through remediation steps, and customers were advised to retry any failed jobs.

Workato experienced an issue where updating projects (such as renaming) inadvertently converted them into Workflow App projects, with affected customers seeing "Workflow App project was created" entries in their Activity Logs. The incident affected the website component for 8.7 hours, though no data loss or disruption to existing recipes or jobs occurred. A fix was deployed to prevent further conversions, and Workato resolved the incident while continuing to revert affected projects to their original state over the following working days.

Workato experienced a major incident affecting database connectors, causing actions and triggers to fail with "502 Bad Gateway" errors. The issue impacted customers' database connector functionality for 2.2 hours. The problem was resolved through remediation steps, and customers were advised to retry any failed jobs as needed.

Workato's "Message template by Workato" connector experienced a major outage for 3.1 hours, causing customers to encounter internal errors when using actions. The underlying cause was identified and remediation steps were implemented, with the platform showing improvement during monitoring. The issue was fully resolved, allowing customers to retry any failed jobs as needed.

Workato experienced a 30-minute outage affecting Verified User Access (VUA) app connections for MCP servers and Genies, causing "Failed to establish connection" errors when customers attempted to connect OAuth-based apps like Google Drive, Gmail, and Salesforce. The underlying cause was identified and the issue was resolved, restoring normal VUA connection functionality.

Workato Agent Studio Knowledge Bases experienced a major incident where customers encountered "405 Method Not Allowed" errors when trying to access document content. The issue prevented users from properly accessing their knowledge base documents for 7.7 hours. The underlying cause was identified and the incident was fully resolved.

Workato's FileStorage tool experienced a navigation issue where customers encountered an "Oops! That page doesn't exist" error when accessing FileStorage through the sidebar in the Workspace UI. The issue affected the website for 8.4 hours, during which customers could use a direct URL workaround to access FileStorage functionality. The problem has been fully resolved and normal sidebar navigation to FileStorage is now working as expected.