Workiva Outage History

Technical difficulties with the SEC EDGAR system prevented all EDGAR filers, including Workiva Wdesk users, from successfully submitting SEC filings for 2 hours. The outage was caused by issues with the SEC's EDGAR system rather than Workiva's platform. The incident was resolved after 2 hours when the SEC EDGAR system was restored.

Workiva experienced a major incident where users encountered issues with chain executions that utilize GroundRunners on the app.wdesk platform. The problem affected the Chains customer experience functionality for 6.3 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Workiva's chains service experienced a major degradation lasting 23.6 hours, causing chain command failures for users on app.wdesk.com. The engineering team identified the root cause and deployed a fix that resolved most issues, then continued working on remaining edge cases. The incident was fully resolved after implementing a complete fix and confirming through monitoring and customer reports that all chain commands were functioning normally.

Workiva's Chains Service experienced degradation for 5.4 hours, causing chain command failures for users on app.wdesk.com. The service team implemented mitigating steps to resolve the chain command issues. Monitoring confirmed the incident was fully resolved, with users no longer experiencing chain command failures.